Troubleshooting Samsung display

Introduction

This article will explore troubleshooting methods aimed at resolving a prevalent issue encountered with Samsung displays: frozen screens, outdated content, or missing content.

Instruction

1. Locate the power cord at the back of the display.

2. Unplug the power cord for 30 seconds before plugging it back in.

3. Wait a few minutes for the content to auto-launch or update.

4. If the content fails to update or the screen remains unresponsive, proceed with the following steps.

5. Access settings using the remote control.

6. Navigate to the "Network" option.

7. Navigate to and select Network status.

   1. Let the system check the network status without any interruptions.

   2. If connected to the internet, press the home button on the remote to relaunch the content.

   3. If the connection fails, proceed to the next steps.

8. For ethernet connections, ensure cables are securely connected to both the display and the modem.

9. For Wi-Fi connections, follow these steps:

   1. Access settings using the remote control.

   2. Navigate to "Network."

   3. Select Open Network Settings.

   4. Select "Wireless."

   5. Forget the current Wi-Fi network.

   6. Select the desired Wi-Fi network.

   7. Enter the Wi-Fi password and wait for confirmation of internet connectivity.

   8. Once connected, press the home button on the remote.

   9. Select the URL Launcher or Custom App to start up content again.

Additional Tips & Best Practices

1. If the troubleshooting steps outlined here fail to resolve the issue, don't hesitate to reach out to our support team via phone call or email for further assistance.

2. This article will not be helpful if there is an external player used to play content on the display.